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A frequência de verificações KYC iniciadas por troca
Reivindicações Financeiras em aberto
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Quanto menor a quantidade na carteira do usuário for diferente da estimativa, melhor
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Thank you for your message, Vi. We understand the situation may be frustrating, and we're here to help. Please note that in order to complete the verification procedure, our Compliance team requires documentation that confirms the origin of the funds. If the exchange platform you used doesn’t show this information in a single screenshot, you can send multiple screenshots that together verify the transaction — for example, a wallet history page showing the outgoing transaction and a separate confirmation of payment. Unfortunately, without these details, we’re unable to proceed due to regulatory requirements. If the account you used to send funds from has been blocked, we recommend contacting that platform’s support team to help you retrieve the needed transaction proof. Please feel free to reach out to our support team directly if you need help preparing or submitting the documents: [email protected] We’ll be happy to assist you further.
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