LetsExchange

LetsExchangeApril 6, 2026

Dear Mat,


Thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention.
We have carefully reviewed your exchange ID: 695bfca6c59226a202ddb793 to clarify what happened.


Your swap was created using the Market rate option. This rate type does not lock the final amount in advance and allows it to change depending on real-time market conditions at the moment the swap is executed. Due to market volatility, the final amount for Market rate swaps may vary within an acceptable range.


In this particular case, during the processing of your exchange, the market rate for the selected pair changed noticeably. Additionally, due to temporarily reduced liquidity for the selected pair, the exchange required additional processing time to be completed correctly. This is why the exchange took longer than usual and why the final rate differed from the initially displayed estimate.


The final difference amounted to -2.4378%, which is within the acceptable range for Market rate exchanges. The swap was completed correctly and fully in line with the selected rate type and current market conditions.


We understand that delays and rate changes may be perceived as frustrating, even when they occur within expected parameters. We appreciate you taking the time to share your feedback, as it helps us better explain how Market rate exchanges work and set clear expectations for future swaps.


If you would like to avoid such fluctuations in the future, we recommend choosing the Fixed rate option, which locks the final amount before you send your funds.

LetsExchangeJanuary 9, 2026

Dear Antony,


Thank you for reaching out and sharing your concerns. We have carefully reviewed your exchange (ID: 69203debf0722588372eb9cb) to provide full clarity on what happened.


Your transfer was created at 12:24 and successfully completed at 12:43. When creating the swap, the Market rate option was selected. This rate type does not lock the final amount and allows it to fluctuate depending on market conditions at the moment your deposit is received. Exchanges with Market rate option may vary by up to ±5% due to market volatility.


During the time between the creation of your swap and the arrival of your deposit, the market rate for the chosen pair moved, resulting in a small difference that falls within the expected range for Market exchanges. The swap was executed correctly according to the selected rate type and the market conditions at that moment.


We understand that even small differences may feel disappointing, and we truly appreciate you sharing your feedback. If you prefer to avoid such fluctuations in the future, we recommend using the Fixed rate option – it locks the final amount before you send your deposit.


Thank you once again for your understanding and for helping us improve the user experience.


Kind regards,
The LetsExchange Team

LetsExchangeSeptember 19, 2025

Thanks! Can’t wait to have you back – our digital doors are always open!

LetsExchangeSeptember 19, 2025

Thanks for the feedback!

LetsExchangeSeptember 19, 2025

Thanks, and move ahead for more swaps!

LetsExchangeSeptember 19, 2025

Big thanks. We’re all about that crypto hustle!

LetsExchangeSeptember 19, 2025

Hey there, Baba!

Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. 

Sincerely yours,
LetsExchange team

LetsExchangeSeptember 19, 2025

Hey there, VovaHost

Big thanks for the shout-out! Our crew busts their chops every day to make sure you get nothing but primo service. It's super cool to see it's paying off. 

Keep flipping those coins at LetsExchange.io – we've got the fattest stash of cryptos waiting for you!

Sincerely yours,
LetsExchange team