Know Your Customer
The frequency of KYC checks initiated by exchange
Open Financial Claims
Open user claims in the process of resolution / All partner financial cases
The faster the exchanger completes the transaction, the better
The less the amount on the user's wallet differs from estimated one, the better
The quicker and more cost-effective the deposit refund, the better
The faster the exchanger support helps us to solve the user's issue, the better
Swapzone fee: 0%
Rate:
SimpleSwapMay 21, 2026Hello! We’re sorry to hear your exchange took longer than expected. Swap time may vary depending on network confirmations and provider processing. Please share your exchange ID with our support team ([email protected]), and we’ll check the case.
SimpleSwapMay 21, 2026Hello! Thank you for the feedback! We’re glad everything went smoothly and transparently. That’s exactly the kind of wallet-to-wallet experience we aim to provide.
SimpleSwapMay 18, 2026Hello! Thank you for your feedback. We appreciate you choosing us and are glad your exchange experience was positive.
SimpleSwapApril 24, 2026Hello, thank you very much for your feedback. We’re glad our support team was able to assist quickly and help clarify everything. Great to know the overall experience was positive enough for you to choose us again.
SimpleSwapApril 24, 2026Hello, thank you so much! We’re happy to hear your exchange was completed so quickly. We truly appreciate your feedback.
SimpleSwapApril 24, 2026Hello, thank you for the kind words! We’re glad your test exchange went through smoothly and instantly.
SimpleSwapApril 24, 2026Hello, thank you for such a detailed review. We’re really glad the process felt easy, transparent, and comfortable from start to finish. And we fully agree – starting with a small amount and doing your own research is always a smart approach.
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