Know Your Customer
The frequency of KYC checks initiated by exchange
Open Financial Claims
Open user claims in the process of resolution / All partner financial cases
The faster the exchanger completes the transaction, the better
The less the amount on the user's wallet differs from estimated one, the better
The quicker and more cost-effective the deposit refund, the better
The faster the exchanger support helps us to solve the user's issue, the better
Swapzone fee: 0%
Rate:
Hello Bob, We highly appreciate your feedback! We’re so happy you liked your experience and can't wait to have you back for your next service appointment. Thank you!
Dear Ed, Your review is very concerning to us. Thank you for sharing your experience with us! Unfortunately, your exchange got stuck at the payout stage due to suspended withdrawals of THETA on the side of our liquidity provider. For now, the payout has already been completed. We have emailed you with the output transaction hash. Once again, we apologize for the delay! Please feel free to contact our support team [email protected] to speak about your recent experience.
Dear Ibrahim, Thank you so much for this 5-star review! We are happy to hear you had a positive experience with our service. We will be waiting for your new exchanges!
Hello Alfred, Thank you for taking the time to give your feedback. We really appreciate it! Please let us know about your future experiences.
Dear customer, Thank you for the wonderful review and for taking the time to share your feedback with us! Customers like you make our job a pleasure. Continue swapping with SimpleSwap!
Hello Joe, Thanks for your review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Hello Dwight, Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future :)
Dear customer, Thank you for your feedback! We’re so happy your exchange with SimpleSwap went smoothly. We’d love to continue providing great service to awesome customers like you. Thanks again!
Dear Izzy, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!
Dear customer, Thank you for writing in and taking the time to provide your feedback! We are happy to know you enjoyed working with our service. We look forward to doing business with you again!
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