Know Your Customer
The frequency of KYC checks initiated by exchange
Open Financial Claims
Open user claims in the process of resolution / All partner financial cases
The faster the exchanger completes the transaction, the better
The less the amount on the user's wallet differs from estimated one, the better
The quicker and more cost-effective the deposit refund, the better
The faster the exchanger support helps us to solve the user's issue, the better
Swapzone fee: 0%
Rate:
ChangellyAugust 5, 2026Hi Tommy! Thank you for your feedback and the 5 stars. Our support team works tirelessly, 24/7, so they'll be happy to know that their work is appreciated. We wish you only the best of swaps ahead.
ChangellyAugust 5, 2026Hi there, John, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!
ChangellyAugust 5, 2026Hi there! Thank you for such valuable feedback. We're happy to have made your crypto days easier. Best of swaps to you!
ChangellyAugust 3, 2026Hi, Jason! We're sorry to see you're dissatisfied with the exchange rates. The idea of floating rate exchanges is to fetch the best rates live across multiple exchanges around the world. Sometimes it can end up a bit higher or lower depending on the market conditions. If at any time you find conditions not up to your expectations, don’t hesitate to check back later. Exchange rates are very volatile and will likely get updated before you know it.
ChangellyMay 18, 2026Hi there, and thanks for reaching out! The system automatically fetches the best live rates across multiple exchanges worldwide, but if you're sure there's some kind of discrepancy, the team will happily check it for you. Please reach out to [email protected]. The team is available 24/7, of course. Once all’s well and resolved, we hope you consider updating your review and the given rating. Thanks in advance, and looking forward to hearing from you soon!
ChangellyJanuary 29, 2026Hello, Dawid! Our system automatically fetches the best live rates across multiple exchanges worldwide, but if you're sure there's some kind of discrepancy, our team will happily check it for you. Please reach out to us at [email protected] – the team is available 24/7. Thanks!
ChangellyDecember 29, 2025Hi, Paul, and thank you for the 5-star review! We’re happy to see you enjoying your experience fully and will make sure to always keep up the good work. Merry Christmas and Happy New Year!
ChangellyDecember 29, 2025Hi there! Thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly and Swapzone!
ChangellyDecember 22, 2025Hi there! We're sorry to see you're dissatisfied with our exchange rates. We fetch the best rates live across multiple exchanges around the world, so if you find conditions not up to your expectations, please check back later. Exchange rates are very volatile and will likely get updated before you know it.
Learn how to exchange cryptocurrency with the lowest fees or zero fees as well as how to find the best crypto exchange rates and choose the safest cryptocurrency exchange provider.