Frequently Asked Questions about Swapzone

Question 1

What is Swapzone?

Accepted Answer

Swapzone is an aggregator for instant crypto exchange deals. We search for available offers, sort them out by real-time rates, speed, and ratings to help you make the best and most profitable choice and swap instantlyin just one interface.

Question 2

How does Swapzone aggregate offers?

Accepted Answer

Swapzone works with a variety of exchange partners through APIs. We send in users’ inquiries and get the offersdirectly from the services performing the swaps.

Question 3

Does Swapzone have any extra hidden fees?

Accepted Answer

No, Swapzone does not have any hidden fees.

Question 4

Do I need registration?

Accepted Answer

No, all the features of Swapzone are available without registration and are free.

Question 5

Why should I trust Swapzone?

Accepted Answer

As a non-custodial service, Swapzone does not control your crypto assets or manage your funds.Neither do we require any personal information to perform an exchange.

Question 6

Does Swapzone require KYC/AML?

Accepted Answer

Swapzone itself has no KYC/AML procedures. However, some of our partner services may require passingthem (please, pay attention to the ‘Please, Be Aware’ note on our landing page).

Question 7

What are Swapzone’s Terms of Use and Privacy Policy?

Accepted Answer

To read our Terms of Use, go to https://swapzone.io/docs/terms.To view our Privacy Policy, go to https://swapzone.io/docs/privacy.

Question 8

Where can I find Swapzone’s media kit and logos?

Accepted Answer

We’ve gathered all the relevant files and details on our Press page. If you have any questions orrequests, feel free to contact us at pr@swapzone.io.

Question 9

Does Swapzone have a referral program?

Accepted Answer

Yes, with your personal referral link you will be receiving profit from each exchange made through it. To find out more, please, contact us at pr@swapzone.io or bd@swapzone.io.

Question 10

How do I integrate my own instant exchange service into Swapzone?

Accepted Answer

We have made a thorough instruction on how to start working with us. It is available right here. If you would like to get more information on partnering with us, do not hesitate to contact us at pm@swapzone.io.

Question 11

How to list a coin on Swapzone?

Accepted Answer

To be listed on Swapzone, a coin should be available for exchange on one of our partnering exchange platforms. If it is, please, send us a request at pm@swapzone.io.

Question 12

How do I contact Swapzone?

Accepted Answer

If you would like to get more information on partnering with us, reach out to us at pm@swapzone.io. For media inquiries, please, write to pr@swapzone.io. If you need any help, you can always contact our support team at support@swapzone.io.

Question 13

How does a cryptocurrency swap work?

Accepted Answer

In general terms, a swap starts with choosing the crypto pair needed, the sum you would like to exchange and putting down the wallet address you would like to use to receive the funds. After this, the exchange order gets created – you will get the address to send the deposit in. Having sent the funds, all you need to do is wait for the transaction to be confirmed and the exchange provider to process your request. Once the provider sends the sum and the transaction gets confirmed, the swap is done.

Question 14

How to make an exchange on Swapzone?

Accepted Answer

You can read our articles or watch our Youtube tutorials. If you still have any questions, feel free to contact usat support@swapzone.io.

Question 15

How fast does Swapzone process exchanges?

Accepted Answer

It usually takes our partner services from 5 to 30 minutes to process a transaction. However, there are several factors that may slow down the process (i.e. transaction volume, blockchain overload, updates on cryptocurrency or exchange platforms, etc.).

Question 16

Can I cancel my exchange order?

Accepted Answer

Unfortunately, no. Crypto exchange orders and transactions are irreversible and, therefore, cannot be canceled. Please, make sure to double-check all the details you enter when performing an exchange.

Question 17

What is a transaction hash?

Accepted Answer

Cryptocurrency transaction hashes are identifiers that help to find a particular transaction in the blockchain.

Question 18

What is Swapzone Order ID?

Accepted Answer

Order ID is a unique number created for each exchange which we can use to find your order in caseyou have any questions or problems.

Question 19

What are floating rate exchanges and why may the sum received after the exchange differ from the one predicted?

Accepted Answer

With floating rate exchanges, the final sum received after the exchange is completed may vary due to the crypto market fluctuations. It is possible to receive more or less crypto than the sum initially displayed by the service. Besides, some exchange services do not add transaction fees to the rate they calculate. If it is important for you to get a precise amount of crypto after the exchange, go for fixed rate exchanges.

Question 20

What are fixed rate exchanges?

Accepted Answer

Fixed rate exchanges guarantee you will get the sum calculated by the service at the beginning of your exchange after the transaction is executed. However, note that when performing a fixed rate swap, it’s necessary to send the deposit to the service during a limited time slot – usually from 10 to 40 minutes, depending on the provider’s terms.

Question 21

What are minimum and maximum exchange limits?

Accepted Answer

Most instant exchange services do not have maximum exchange limits for the swaps. However, the minimum limit is usually set to make sure your swap order amount covers the required network fees. It can vary from $10 to $50 but the good news is that some services managed to lower their limits to ~$2.

Question 22

What is a wallet address?

Accepted Answer

A wallet address is a unique and randomly generated combination of alphanumeric characters, somewhat similar to your bank account number. To exchange crypto on Swapzone, you need to use your existing wallet address or create a compatible wallet to get one.

Question 23

What is a recipient’s address?

Accepted Answer

A recipient’s address is a unique and randomly generated combination of alphanumeric characters and is an address to which the crypto you choose to buy will be transferred.

Question 24

What are the extra transaction fields: Extra ID, Payment ID, Destination Tag, Memo and Message?

Accepted Answer

These are special identifiers some cryptocurrencies have (i.e. Monero, Ethereum, TRON, or Binance Coin, etc.). They are important as they are used to distinguish transactions in the blockchain and deposit funds correctly. Do not ignore them — they are mandatory for receiving certain coins. Search for them in your wallet account.

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