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Provider Metrics
- NO HIDDEN FEES
N/A
18 reviews
- Tokens 110+
- Est: 2017
- KYC: Rare
Know Your Customer
The frequency of KYC checks initiated by exchange
- OFC: 0/2
Open Financial Claims
Open user claims in the process of resolution / All partner financial cases
N/A
The faster the exchanger completes the transaction, the better
N/A
The less the amount on the user's wallet differs from estimated one, the better
N/A
The quicker and more cost-effective the deposit refund, the better
N/A
The faster the exchanger support helps us to solve the user's issue, the better
4th of 18th
3.32%
Exchanges
- MADE BY ChangeHero
- REST OF ALL
Additional info
Refund Policy
Changehero prioritizes swift service. For refunds, their commitment is to process them within 24 hours, although in most cases, the process takes much less time, sometimes as little as 10 minutes. In KYC/AML cases, the service may apply an additional fee per refund.
KYC/AML
KYC procedure is not mandatory when using the ChangeHero service. However, ChangeHero reserves the right to request the completion of an initiated KYC procedure. A transaction will be put on hold if it is flagged by the system and the user will be asked to pass the AML & KYC verification. In case the Client does not wish to disclose their identity for certain reasons and refuses to undergo the KYC/AML procedure, ChangeHero has the right to terminate the exchange transaction and refuse the Client service in accordance with ChangeHero's official Terms of Use.
Dynamics of rating changes
Transaction speed
Equal to the estimated rate
Refund Policy
Partner support
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Reviews
JR
Swapped doge to nim
October 8, 2021
5.0
great
ChangeHeroMarch 3, 2022Appreciate your feedback, hope to see you again on our platform! Best regards, ChangeHero team
TAPASASAVOIR
Swapped eth to btc
October 20, 2021
5.0
PAS MAL TRES FUNN
ChangeHeroMarch 3, 2022Glad that you enjoyed our services. Feel free to come back anytime! Best regards, ChangeHero team
olther willy
Swapped btc to shib
October 29, 2021
5.0
too slow
ChangeHeroMarch 3, 2022Sorry to hear that you were not satisfied with the processing rate on our platform. Please note that delays are possible sometimes, due to several factors, e.g. blockchain network overload. However, we are doing our best to provide the best rates and swift processing! Hope to see you again on ChangeHero. Best regards, ChangeHero team
Manny d'liar
Swapped eth to btc
January 27, 2022
5.0
Very impressed with speed and low fees. Hesitant at first to try this, but so glad I did. Highly recommended. Gave me the best orgasm ever!
ChangeHeroMarch 3, 2022Thank you for the feedback! We are glad that you have liked our services so much! Hope to see you soon again! Best regards, ChangeHero team
Leonid
Swapped eth to btc
March 27, 2022
1.0
WTF? Currency steal my money
ChangeHeroMarch 29, 2022Sorry to hear that you were not satisfied with your order. Please provide your transaction ID and deposit hash so that we could check it and provide help.
Alex
August 9, 2022
5.0
There have never been any problems
ChangeHeroAugust 23, 2022Thank you for you positive review. Hope to see you again on our platform!
Josh Adams
Swapped usdttrc20 to 1inch
August 9, 2022
5.0
So, it was fast and no hiden fee
ChangeHeroAugust 23, 2022Appreciate your feedback, hope to see you again on our platform! Best regards, ChangeHero team
Dan
August 17, 2022
5.0
great speed and fees low. Everything is OK
ChangeHeroAugust 23, 2022Glad that you enjoyed our services. Feel free to come back anytime! Best regards, ChangeHero team
Anders
August 22, 2022
5.0
5/5. 3min done and rate is great.
ChangeHeroDecember 12, 2022Appreciate your feedback, hope to see you again on our platform! Best regards, ChangeHero team
Vince
Swapped xrp to usdc
September 23, 2022
1.0
terrible fill, didn't get what was expecte4d, price of coin just kept going up, never once decline..the float is BS.
ChangeHeroSeptember 27, 2022Sorry to hear that you were not satisfied with your order. Please keep in mind, that due to the market volatility the end sum can sometimes be lower than what was initially estimated. If you would like us to check it please provide your order ID, we will be glad to provide help.
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