Know Your Customer
The frequency of KYC checks initiated by exchange
Open Financial Claims
Open user claims in the process of resolution / All partner financial cases
The faster the exchanger completes the transaction, the better
The less the amount on the user's wallet differs from estimated one, the better
The quicker and more cost-effective the deposit refund, the better
The faster the exchanger support helps us to solve the user's issue, the better
Swapzone fee: 0%
Rate:
Hi Barry, Thank you for using our service, we appreciate it. We will continue to improve our platform to provide better service. If you have any question or concern, please let us know and we will respond asap.
Hi Alex, Thank you for using our service, we appreciate it. We will continue to improve our platform to provide better service. If you have any question or concern, please let us know and we will respond asap.
Hi Steve, We apologize if you receive less amount than expected but please note that our platform also charges swap fees and blockchain fees. Swap fees helps us to improve our product and continue our services, while blockchain fee or gas fee is needed so we can send the crypto back to you. The blockchain fee and gas fee is determined by the crypto miners and exchanges and we don’t have control over this. We hope that this answer helps and if you have any questions, please let us know.
Hi Isaac, We apologize if you receive less amount than expected but please note that our platform also charges swap fees and blockchain fees. Swap fees helps us to improve our product and continue our services, while blockchain fee or gas fee is needed so we can send the crypto back to you. The blockchain fee and gas fee is determined by the crypto miners and exchanges and we don’t have control over this. We hope that this answer helps and if you have any questions, please let us know.
Hi Vince, We apologize if you receive less amount than expected but please note that our platform also charges swap fees and blockchain fees. Swap fees helps us to improve our product and continue our services, while blockchain fee or gas fee is needed so we can send the crypto back to you. The blockchain fee and gas fee is determined by the crypto miners and exchanges and we don’t have control over this. We hope that this answer helps and if you have any questions, please let us know.
Hi Mark, We apologize for the long wait for your order. Most of the time the order is usually completed within a couple of minutes. Please note that the speed of transactions depends on the blockchain and exchanges that we partnered. Some exchanges have certain number of required of blockchain confirmations for the deposit to be credited and this affect the speed of your order. We assure you that we will continue to improve our platform to provide better service. Note: If your order got stuck by more than 30 minutes, please contact us and we will check it asap.
Hi Tester, We apologize if you receive less amount than expected, we assure you that our rates are competitive with other platform. Please note that our platform also charges swap fees and blockchain fees. Swap fees helps us to improve our product and continue our services, while blockchain fee or gas fee is needed so we can send the crypto back to you. The blockchain fee and gas fee is determined by the crypto miners and exchanges and we don’t have control over this. We hope that this answer helps but if you have any questions, please let us know.
Hi Rod, Thank you for using our services, we will continue to improve our platform to provide better service in the future. If you have any questions or concern, please contact us.
Hi BNC, Thank you for using our services, we will continue to improve our platform to provide better service in the future. If you have any questions or concern, please contact us.
Hi Peter, Thank you for using our services, we will continue to improve our platform to provide better service in the future. If you have any questions or concern, please contact us.
Learn how to exchange cryptocurrency with the lowest fees or zero fees as well as how to find the best crypto exchange rates and choose the safest cryptocurrency exchange provider.